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Receptionist / Call Centre

We are currently recruiting a part-time Receptionist to join our Call Centre team at our West Quay location, Southampton. This is an exciting opportunity for someone who is looking for an engaging role that involves dealing with customers both over the telephone and face to face. You will also be responsible for a variety of admin-based tasks. 

Part of Tenpin Entertainment Ltd, working for Houdini's Escape Rooms is not just a job; it's an opportunity to be part of an enchanting and thrilling experience that captivates both employees and customers alike. As an employee at Houdini's, you'll find yourself immersed in a dynamic and creative environment inspired by the legendary escape artist, Harry Houdini. The company values innovation, incorporating cutting-edge technology into its rooms to create an unforgettable atmosphere.

If you're seeking a workplace that values creativity, teamwork, and the thrill of the unexpected, working for Houdini's Escape Rooms is the key to unlocking a truly magical career experience.

The Ideal Candidate for the Receptionist / Call Centre
In order to be considered for this role you will need to have some previous administration experience. You’ll need to demonstrate excellent communication skills with the ability to work under pressure and meet deadlines. A friendly, personable and welcoming manner is essential for this position.

The Role
  • Previous customer service experience
  • Dealing with incoming and outgoing correspondence
  • Overseeing day-to-day office functions to ensure the office runs smoothly and efficiently
  • Flexible availability to meet operational needs
  • Be available to work during the week as well as the weekend is an absolute must.
Our Benefits
  • Free Bowling for family and friends
  • Free Food
  • Enhanced Maternity, Paternity, Adoption leave
  • Medicash Health Care Cash Back Scheme
  • Employee Assistance Programme
  • Free counselling
  • Life assurance – 2 x annual salary
  • Long Service Awards
  • Discretionary Bonus Scheme
Location/Hours/Pay
  • Your place of work will be 9a Castle Way, Southampton, SO14 2BX
  • Operating hours are between 9.30am and 10.30pm all day, every day
  • Working hours will be between 18 - 24 a week, with the chance of more covering sickness/annual leave
  • National minimum wage
Career Development

If you are looking for career development, then Houdini’s / Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.

What Happens Next?
If you are ready to develop your career with us, send your CV to sarahg@houdinisescape.co.uk with the email subject [Houdini's Receptionist] Your Name and Surname.

Game Master

Your role is to look after our customers from the minute they enter until the minute they depart our premises.

You will require the following skills:

• Provide excellent customer service experience
• Confidence - you need to be comfortable speaking in front of groups of up to 20 people and be able to hold their attention
• Initiative, enthusiastic, positive attitude with open-mindedness
• Attention to detail
• Flexibility in your availability
• Basic computer skills
• GCSE or equivalent (Preferred)
• Driving License (Preferred)
• English (Required)

If you're interested in this position at one of our locations, feel free to send us your CV and we will contact you when we have a position available there.

Send your CV to info@houdinisescape.co.uk with the email subject [Houdini's Game Master] [Location you are applying to] Your Name and Surname.